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MTB City ABOUT US TERMS & CONDITIONS
Terms & Conditions PDF Print

mtbcity.com shop, available under mtbcity.com domain, is owned by Mountainbike Sports Organization. It is a Dutch company and complies with Dutch consumer law. We are located in Nuth, NL, and registered under VAT Identification Number: NL821039672B01.

 

 

Orders:

mtbcity.com shop only processes orders made through the mtbcity.com site, using our online ordering system.

All items sold by our company are brand new and in perfect condition (defect-free), come with original cases and packaging as provided by the manufacturer. All products come from legal sources.

Products may slightly vary from the pictures, all details may be found in the products' descriptions and/or specifications, which are mostly based on manufacturers' specifications.

Orders will be dispatched only if all the products are available in our warehouse. Please always refer to delivery times stated with each individual article. If some product is not in stock, you will be informed about possible delivery time or asked about alternative item. In most cases we will send out the order to you as soon as the product becomes available again (it usually takes around 2-5 days to get it from our supplier). You will be always informed about any important change in your order through your account section and asked about the way of further realization (partial realization, extended realization time, cancellation of the order).

Items which are in promotion are limited in amount, therefore we sell them on a priority basis. In that case date and time of order acceptance is taken into account.

All prices are quoted in Euro (€), include VAT (Value Added Tax) at the standard Dutch rate of 21% and exclude delivery costs. Tax invoice in Euro (€) is included to all dispatched orders.

Orders of clients, who will not answer questions of mtbcity.com staff within 10 days, will be regarded as outdated, and therefore cancelled.

 

 

Payment:

Payment can be made by international bank transfer in Euro (€). Please make a transfer only after we confirm the order, to avoid any misunderstandings and possible refunds. Please note that your order will not be dispatched until the transfer is booked on the account. Always mention the payment reference (i.e. Order ID and/or your full name) when making a bank transfer. Please make sure that any processing charges for international bank transfers are fully covered by you (the sender), not the receiver.

 

Account number:

Bank data: ING Bank

Place: Nuth, Netherlands

 

Swift code: INGBNL2A

IBAN code: NL78INGB0000653172

 

Our company data:

MTB City, part of Mountainbike Sports Organization

Thermiekstraat 31

#215 Parkstad Industrial Estate

6361HB Nuth

The Netherlands

 

By Credit Card: using integrated online payment system powered by Paypal.

By Paypal: which is a simple, quick and secure way of paying online. All you need is a Paypal account. For more details go to www.paypal.com.

 

 

Delivery:

For most European destinations we use DPD, TNT and TPG-Post. Delivery time may take from 2 to maximum 5 weekdays. Detailed online tracking information is available.

Please remember that you have possibility to check the condition of the shipment before accepting it. If in the unlikely event your package is damaged or squashed we recommend you to open it in the presence of the courier. If it is needed, the courier will prepare an official record of loss or damage.

Any mistakes or variances with your order should be reported to us within 2 days from the date of receiving the package. You can do this via e-mail (please mention your order number in the subject line of your email, if you are contacting us about an order you have placed - this helps us respond to your query faster).

 

 

Return or exchange:

We will refund or exchange any item purchased on mtbcity.com.

You can withdraw from your purchase without providing a reason within 30 days after the day on which you have received your order.

We request to not send back goods containing any signs and marks indicating use.

Please remember that you have to pay the postage costs of shipping goods back to our shop.

When returning complete order we refund also shipping charges paid when you were placing your order (only within European Union).

Repayment will be made within 14 days. If the main payment was made via Paypal or card we will pay it back to the account / card that the order was paid with.

You have to attach a "Return Form" which we will send you after you indicated you want to return something.

 

Return address:

MTB City

Thermiekstraat 31

#215 Parkstad Industrial Estate

6361HB Nuth

The Netherlands

 

Warranty and complaints:

All products purchased on mtbcity.com are covered by a full warranty. The duration of this warranty is at least 2 years. Warranty covers manufacturing faults and defects but do not cover damage caused by crashing, abuse and general wear of the product.

If you feel that the product you have purchased from us has developed a fault then please contact us before returning product in order to identify the problem and minimize your postage costs.

If product need to be returned you must remember that:

- It must be clean, not covered with mud or oil.

- You must attach a document with description of the problem/fault, your personal information, date of purchase and copy of receipt or invoice. The same document should be send to us by e-mail before returning the product.

Without these information your case will not be considered.

 

Return address:

MTB City

Thermiekstraat 31

#215 Parkstad Industrial Estate

6361HB Nuth

The Netherlands

 

Realization of the warranty takes up to 14 weekdays. In special cases (e.g. expert's report, special survey or evaluation) it may be extended to 21 days.